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Terms Of Use

Welcome to Frontier Label!

These Terms of Use & Conditions (Terms) are a contract between you (the Customer or User) and us (Frontier Label). It describes the services we will provide to you, the basic rules that govern your use of Frontier Label services, and other aspects of our business relationship.  These terms are so important that we cannot provide our products and services to you unless you agree to them. By using Frontier Services (interacting with our website, setting up an account or placing an order with us) you’re agreeing to these terms. If you don’t agree to these Terms, you must immediately discontinue your use of our services (but we’d hate to see you go!).  If you have questions or concerns about these Terms, please reach out to us. We’re happy to help. 

We periodically update these Terms. Your use of the Frontier Services following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed. For this reason, we encourage you to review these Terms whenever you use this Site, access your Frontier Label account, or place a Frontier Label order.

This Terms of Use was last updated on: January 21, 2020

Account Information:

Eligibility:

In order to access and use the Frontier Services, you state that the following facts are accurate:

    1. You are at least 13 years old;
    2. You are not currently restricted by Frontier or any law enforcement agency from accessing or using the Frontier Services or not otherwise restricted from having an Account;
    3. You have the full power and authority to enter into this Terms of Use Agreement and the Privacy Policy and doing so will not violate any other agreement to which you are a party;
    4. You will not violate any rights of Frontier Label, Inc. or a third party, including the intellectual property rights of such third party;
    5. You agree to provide accurate, current and complete information for registration and to update such information to keep it accurate, current and complete. 

By using the Frontier Services, you acknowledge that you meet all the requirements listed above, and that you won’t use the Frontier Services in a way that violates any laws or regulations.  

Frontier reserves the right to suspend or terminate your Account at any time, including if any information provided for registration is determined to be inaccurate, not current or incomplete.

Account and Password:  

Since we don’t know the inner workings of your organization or the nature of your personal relationships, we decide who owns an account based on the contact and profile information listed for that account as well as the content in that account. In cases where differing contact and profile information is present or we are unable to reasonably determine ownership, we’ll require you to resolve the matter through proper channels outside of Frontier. 

You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Account, whether or not you have authorized such activities or actions. You won’t request access to or information about an account that’s not yours, and you’ll resolve any account-related disputes directly with the other party. You won’t use an Account that is registered to another User without express permission from that User. You agree to immediately notify Frontier of any unauthorized use of your Account or if you suspect that the security of your password or your Account has been compromised.

Third Parties:

If you use this Site to submit Requests for or on behalf of a third party, you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third Party of all Terms and Conditions applicable to the Frontier Services.

Each User using this Site for or on behalf of a Third Party agrees to indemnify and hold each party harmless from any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third Party’s or the User’s failure to fulfill any of its obligations as described above. The User is directly responsible for any Request submitted, including related fees, charges and performance obligations.

Order Information:

Payment:

All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. If a User submits a request on the Site to purchase printing products, design services or other services, the User agrees that all charges, taxes and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method. We will not start working on an order until we receive the full payment. 

Once an order has been approved by the Customer and sent to press, no changes can be made to the artwork files, order characteristics, or turnaround time. 

Sales Tax Policy:

Frontier Label charges sales tax to orders received from within, or shipped to the state of South Carolina, unless you are tax exempt. If you are tax exempt, please send, email, or fax us your tax exemption certificate (ST-8A).

Artwork Files:

Artwork Guidelines: Please submit your artwork according to our graphic specifications. All artwork will be checked by our Prepress team to ensure it is saved to the correct dimensions and specifications. 

Note: If changes need to be made to your artwork to meet these specifications, you will be notified and asked to submit artwork that meets our print guidelines.  On a case by case basis, our Prepress team may be able to make the adjustments for you at an additional cost, which varies based on the adjustments needed. If you select our team to make the adjustments for you, you agree to add a $10 Electronic Proof to your order to ensure the changes meet your specifications. 

Physical Samples: Please do not send us any physical “one-of-a-kind” prints or artwork. Although we take every precaution to safeguard your materials, we are not responsible for loss or damage of images, artwork, or physical samples for color matching purposes.

Copyrighted Materials: By submitting the artwork to Frontier Label, you certify that you have the right to use the image(s) in your artwork files. The owner of a copyright has the EXCLUSIVE right to reproduce the work in copies or phonograms. Frontier Label can ask customers to provide proof of their license to copy and sell the copyrighted material printing a copyrighted work, such as pictorial or graphic works. If copyrighted material is contained within a document being printed, it still requires the permission of the author. We will refuse an order, which, in our opinion may be illegal in nature or an infringement on the rights of any third party.

Graphic/Inappropriate Content: You agree that you will NOT upload any artwork files consisting of material that is not suitable for children to view, or any material that could give rise to any civil or criminal liability under applicable law. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

Overprinting: Any artwork received with overprinting turned on may not print correctly (as viewed in editing software) when using HP Electroink Technology, and is not Frontier Label’s responsibility. The Customer is responsible to ensure all overprinting is turned off in their artwork files.  

No Liability for Errors:

Frontier Label is not liable for errors in a final product caused by any of the following reasons:

Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size, if Frontier Label did not make any changes on customer files.

Die Cutting: 

We die cut all labels we produce. As is the industry standard, our die cutting can drift up to 1/16″ in each direction; a total deviation of up to 1/8″.  For this reason, we require all artwork submitted to include 1/16” of bleed in each direction, and for all printed elements contained in the artwork to be within a safe zone of 1/16th inside the cut line on all sides. 

Custom Dies: 

Customers are responsible for the cost of custom dies (dies other than what are listed in our stock die list). When a customer orders a non-stock die, the customer is acknowledging that the fee charged to them is a customization of order charge, not a die purchasing fee. The ordered die is not the property of the customer; the die is the property of Frontier Label. 

Proofs:

Please download and review your Electronic PDF proof carefully to ensure that your labels print exactly as you envisioned.  We advise that you: 

  • Review all notes from our Prepress team on your proof.
  • Review all copy for any spelling errors, giving particular attention to names, contact information, product weight, etc.
  • Review order specifications (label size, material, etc).

Your approval of your final proof confirms you have read all notes, reviewed your artwork and order specs, and accept that your labels will print as shown.

Orders with an Electronic or Printed Proof will not be sent to press without your approval, so please reply as quickly as possible.  You can approve or disapprove your proof via the email link sent to you, or in your customer account page on our site. 

If you do not purchase any proof you forfeit any right to refuse an order upon delivery from Frontier Label, for any reason related to quality, resolution, color, size, or shape. You express full faith in Frontier Label. You also forfeit any right for a proof copy of your final product before production (Electronic PDF or Press-Printed).

If you do not purchase a Printed Proof you forfeit any right to refuse an order upon delivery from Frontier Label, for any reason related to quality, resolution, or color of printing.

If a Printed Proof is ordered and changes need to be made, and an updated press proof is required by the customer, an additional proof charge of $45 will apply.

We do not allow changes to artwork, job characteristics, or processing time once we receive your approved proof and your print job has been sent to the press.

Color:

We print all of our labels with process builds.  We do not print Pantone® spot colors. Any spot color will be approximated based on the Pantone® Solid Coated/Uncoated guides for the best match. We are able to match roughly 85-90% of all PMS colors in the designated Pantone® books. If you are concerned about color or color builds on your labels, please choose a press printed proof with your order.

We guarantee a color match within 3 delta E (CIEDE 2000 formula), to labels previously printed by Frontier.

Matching to customer supplied samples or Pantone® colors (provided our printer is capable of reproducing the color) can only be obtained when the color match box is selected on the instant quote page. Please note that even if color match is selected, there are still Pantone colors that we are unable to reproduce, due to the process technology used. In the event that we are unable to reproduce a certain color within 3 delta E, we will contact the customer, and they will have the option to select another Pantone® color or cancel the order.

Processing Time:

Processing time starts when the order is placed with a daily cut off time of 10:00am EST. 

Our standard processing time is approximately 3 business days. An Expedited upgrade removes 2 days of processing time (typically a 1-day turnaround) and has a guaranteed timeline as long as proof approval is received by 2pm EST. If an order is placed after our cut off time, the first processing day will be the following business day. 

The following list of actions will extend the processing time by the noted amount: 

  • Custom sizes add 2-3 business days* 
  • Orders placed as a “Bill Me Later” adds 1 business day 
  • Color match: 
    • Less than 5 color matches: adds 1 business day
    • More than 5 color matches: adds 2 business days  
  • Electronic proof approval time adds time from when proof was sent till approval
  • Printed proof adds 2 business days plus shipping and approval time 
  • Over 10 designs adds 1 business day 
  • Over 20 designs adds 2 business days 
  • Variable Data adds 2 business days
  • Individually cut labels adds 1 business day per 10,000 labels 
  • Graphics design or artwork adjustments adds a minimum of 1 business day (can vary depending on complexity of adjustments)

*Frontier is not responsible for die manufacturer’s delays and therefore cannot guarantee processing for custom sizes.

Please note that Frontier Label is closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, processing time does not include shipping transit times, and you should allow additional business days for delivery based on the shipping method you selected.

Frontier Label will not be responsible for shipping-related costs on orders that do not ship by the due date. The remedy for failing to meet a deadline is limited to a refund of any Expedite charges or a credit Expedite on your next order. 

Shipping:

We only ship with our UPS account. We do not ship with customer shipping accounts. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by UPS.

3” Rolls and Sheets:

At this time we only produce rolls of labels. All labels purchased from us will be delivered on rolls of 3 inch inner diameter. For an additional charge, we also offer an individually cut option which will group your labels into stacks.  

Label Adhesion:

We are not in any way responsible for how labels printed by Frontier Label stick to our customers products. It is the Customer’s responsibility to test Frontier Label’s material on their own products. Samples of Frontier Label’s materials are available free of charge when shipped standard USPS. International or expedited shipping of samples may incur additional shipping charges. To acquire samples simply contact an Experience Team member at Frontier Label.

Our products have a pre-application life expectancy of 6 months in a climate controlled environment; (between 55 °F and 85 °F). After 6 months, we are not responsible for any malfunction of the adhesive on our products. 

Unlaminated Materials:

Our unlaminated materials are resistant to scuffing and scratching, but are not scuff or scratch proof. Since these materials are not impervious to scuff or scratch damage, please select a different material if this is a concern. 

Printable Laminate:

Our printable laminate can only be printed on with a thermal transfer printer. For a list of known compatible printers or ribbons, please contact a Frontier Label Experience Team member.

Customer Service:

It is our wish that you are pleased with every order you receive.  Should you have an issue, please reach out to our team and we will make every effort to partner with you on a resolution. All concerns should be registered within 30 days of receipt of your final printing job. Should your order have a manufacturing error or print defect (as determined by Frontier Label), we will completely replace those labels at no cost to you. For all other situations, we try to assist with a resolution as best we can on a case by case basis. 

All materials we create in producing your printed product are the property of Frontier Label. Although these labels will not be sold to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product will not be used in any national advertising without your prior written consent.

Refund Policy: All sales are final since we customize each order according to your exact specifications. No refunds are given once Frontier Label begins working on your order, which means Frontier Label has received your necessary materials (i.e., digital files and payment) and started work on your order (i.e., your order is in production); however, if we verify that we made an error, we will re-print your order. You must notify us within 30 days from delivery about any defects. In order to receive the replacement, you must return 100% of the defective order.

In some cases, a partial or full refund may be extended to the customer if no work has been completed by Frontier Label for a specific order. If you would like to cancel any or part of this order, you should do so by phone or e-mail within 24 hours of when you initially place the order. Please note that such refund would be adjusted to cover any fees charged for proofs or other services associated with that order.

Each order made from Frontierlabel.com is a contract between you and Frontier Label. Making an order on behalf of a third party does not absolve you of liability to Frontier Label. As such, any decision by the third party not to accept the particular items printed or cancels the order the third party made with you does not affect your liability to Frontier Label.

Other Important Stuff:

Trademarks/Copyrights: 

The Frontier Content, including but not limited to the letters and service marks, the Frontier logo and/or name, other Frontier logos, taglines, titles, trade dress, and registered and unregistered services marks or trademarks (collectively, hereinafter referred to as “trademarks”), are protected under United States copyright, trademark and/or other laws, and are the property of Frontier. Unauthorized use of the Frontier content may violate applicable copyright, trademark, intellectual property, and other laws (some of which provide criminal remedies). You may not sell or modify the Frontier Content or reproduce, display, distribute, or otherwise use the Frontier content in any way for any public or commercial purpose, including but not restricted to the adaptation of the software, HTML code, or any other code that Frontier creates. You shall not display, disparage, dilute, or taint our trademarks or use any confusingly similar marks or names, or use our trademarks in such a way that would misrepresent or cause confusion as to who the proper owner of such trademarks is.

Governing Law:

The internal laws of the State of South Carolina shall govern the performance of these Terms and Conditions, without regard to such state’s conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Greenville, South Carolina for all disputes arising out of, or relating to, the Terms and Conditions and use of this Site.

CONTACT US:

We hope that you enjoy the Frontier Services! If you have any questions or comments about this Agreement or Frontier Label, please contact us.

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