Frontier Label

Contact Us

Contact Us

Be prepared to be filled with surprise and delight… when you call one of the numbers below, a real live person will answer. No machines or trying to figure out how to reach the right person.

CALL US
PHONE 877-277-4682
FAX 864-331-8705
OR COME VISIT
ADDRESS 340 Interstate Blvd Greenville, SC 29615
WE’RE OPEN
HOURS 9AM — 6PM EST Monday — Friday
EXCEPT HOLIDAYS
New Year’s Day, Good Friday, Memorial Day, July 4, Labor Day, Thanksgiving & Day After, Christmas Eve & Christmas
Contact Us Day or Night
Live Chat

Representatives are standing by.

Don’t want to talk to a live person on the phone? How about on the computer? We have friendly and knowledgeable label experts standing by to help you through live chat.

Help

Help Is here.

The only thing we love more than producing labels is helping customers. Below you’ll find answers to some common issues you may have. But, if you have no graphics experience, and don’t understand some of the technical explanations here, just give us a call! 877.277.4682. We’d be happy to walk you through anything you don’t understand.

Frequently Asked Questions
What is Double Sided Printing?

Looking to print on both sides of a label? This option allows you to use one of our clear materials to print in such a way that the design can be seen from both sides. We print a layer of CMYK inks, then a layer of White ink, then another layer of CMYK inks. This works well for a lot of indoor and product applications. Look at our Beverages sample gallery for a couple of examples of what double sided printing can look like on bottles. Because all of our inks are semi-transparent, some light will bleed through the labels and high contrast text and graphic elements can sometimes be seen through the other side of the label. [See expedition water bottle label in Beverage gallery].

If you need to print double sided labels for use in high lighting conditions, or on doors or windows, we do have an option that is nearly 100% opaque. This is a more involved process, costs more, takes longer to produce, and is not directly available via our live pricing tool. You can call our Customer Experience Team at 877-277-4682 to request pricing and details.

What is Black Only?

If you are looking for an economical way to print very basic labels and stickers, this is the option for you. Black only is exactly what it implies: we only lay down black (Key) ink. If you order this printing option, we will convert your artwork to grayscale if it is not already in that mode.

This option allows you to use any material and put the most basic version of your design into print. Black is our most opaque ink, so it works on all materials and does not require a white ink layer behind itself. We do recommend that if you choose to only print black ink on a metallic material, use our matte laminate to help the printing stand out. Also, if you are applying a clear label to a dark surface, keep in mind that contrast between text and background is a large part of what makes text legible.

Black Only printing is also a great way to convey a vintage/rustic or stark/modern feeling for your product or event depending on the material and design style of the label.

Questions About Artwork & Uploading
How do I upload artwork?

After you have built your quote by completing step 1 and 2, you will be directed to step 3. On this step you have the opportunity to upload your artwork files to our website one at a time or as a batch. You will need to make sure that your artwork files are ready for print.

Once your artwork has been uploaded, you will have the opportunity to assign quantities to each piece of artwork if there are more than one. If there is only one piece of artwork, you will put the full quantity in the input box next to that file. After all of your artwork has been uploaded, you can continue to the shopping cart to begin the checkout process.

If you need to resubmit artwork for your order due to changes or corrupted/damaged files, you can send it to customerservice@frontierlabel.com. We would be happy to help you in any way that we can!

Can you provide design help?

We are happy to help! Sometimes you just need someone to lend a hand. We can answer questions about preparing your files for print, offer design services for a fee, and can give feedback on work you are doing yourself. We have a process in place that helps us help you by asking you to fill out a form so that we can assess time, cost and need. If you have questions, give us a call at 877-277-4682.

We do not offer assistance for learning software. If you have questions pertaining to learning software please refer to the software manufacturer’s website. Here are tutorials for a few common design softwares.

Pixelmator: http://www.pixelmator.com/tutorials/

Photoshop: http://helpx.adobe.com/photoshop.html

Illustrator: http://helpx.adobe.com/illustrator.html

GIMP: http://www.gimp.org/tutorials/

Do you have any templates or stock graphics?

We do not have any design templates or stock graphics.  We are strictly a custom digital printer, we think you are unique and your labels should be unique to you. If you need help with creating graphics for your labels, give us a call at 877-277-4682.

What is the minimum/maximum resolution I need to set my artwork to?

In order to help you take advantage of our printing technology, we recommend that the resolution for images we print be at least 300 dpi at finished label dimensions with bleed to ensure quality. What that looks like in a rasterized image would be: 2″ x 3″ with bleed is 2.125″ x 3.125″; 300 dpi would equal about 637 pixels by 937 pixels.

We encourage our customers to submit files that have a higher resolution. This can make a drastic improvement in quality, especially when there is small text on the label. Our maximum resolution is 800 dpi. We do accept files at higher resolutions, however, we will automatically down-sample to 800dpi before sending the file to press.

Additionally, there is a 30MB limit on file sizes on our artwork upload page. This applies per file (design) that is submitted. If you have a very large art file, you can use an FTP client to upload to our server, or a file transfer service like box.com or dropbox.com to share the file with us. Call us for details on using our FTP server.

What file formats do you accept?

We accept many file formats, though our preferred format is PDF. When saving your file as a PDF please make sure to do the following: Use the “Press Quality” preset, convert your text to outlines, make sure there is no color conversion, and make sure that there is no down-sampling of the images (unless above 800-dpi). Please do not send compressed artwork other than Tiff using LZW compression. Please do not send security/password protected files. Other formats we accept are: .eps, .ps, .ai, .indd, .psd, .jpg, .tiff, and .bmp. All other formats may not be readable or may require graphics fees to change the file into a format that we can use.

Can I submit a gif file for my custom labels?

We do not recommend using .gif files, as the resolution will probably not be high enough to meet our lower minimum of 300dpi.  We recommend the following file types: .eps, .ps, .ai, .indd, .psd, .jpg, .tiff, or .bmp.

Do I have to have a specific amount of bleed added to the design?

It is necessary to prepare your files with a bleed area incorporated so the color of your label will extend to the edge of your finished label. Because there can be slight shifting in the die cutting process, labels created without bleed can result in a thin strip of unprinted material on any edge of the finished label. Shifts of up to 1/16? (0.0625?) may occur, and are within acceptable industry standards.

Bleed is determined by adding 1/16? to all the sides of your label. This causes the artwork dimensions to be increased a total of 1/8? (0.125?) in width and length. Artwork that does not meet this requirement will be edited accordingly.

What is the difference in bleed and safe zone?

It is necessary to prepare your files with a bleed area incorporated so the color of your label will extend to the edge of your finished label. Because there can be slight shifting in the die cutting process, labels created without bleed can result in a thin strip of unprinted material on any edge of the finished label. Shifts of up to 1/16? (0.0625?) may occur, and are within acceptable industry standards. Bleed is determined by adding 1/16? to all the sides of your label. This causes the artwork dimensions to be increased a total of 1/8? (0.125?) in width and length. Artwork that does not meet this requirement will be edited accordingly.

Safe zone is also important to plan for when preparing your files, but in the opposite direction of bleed. Because of shifts in the die cutting process, creating a safe zone is the only way to ensure that none of your label design elements will be cut off. All elements that are not intended to extend to the finished edge of the label should be positioned within the safe zone. You can determine the safe zone by subtracting 1/16? from all the sides of your label. The safe zone should have dimensions that are 1/8? less that the finished label dimensions. Artwork that does not meet this requirement will be adjusted accordingly.

What are the requirements for artwork with borders?

Borders that extend to the edge of your finished label must be at least 3/16? (0.1875?) in thickness and meet the bleed edge (a). This requirement is for both aesthetic purposes and quality control. Borders not bleeding off a label must be fully contained within the safe zone (b).

ArtworkHelpBorders

Does my artwork have to be the exact size that I ordered?

We highly recommend submitting artwork that is sized properly to fit the exact dimensions of your finished label, plus the required bleed (0.0625? on all sides). For example: a 2″ x 4″ rectangle should have artwork set up to have art board or canvas dimensions of 2.125″ x 4.125″, so that bleed is incorporated. If you submit artwork that is not properly sized, we would be happy to adjust it for you, but you may incur artwork help fees. Please call us with any additional questions on this subject.

What is overprinting?

Overprinting is used in traditional methods of printing, but is not necessary when using a digital printer. Do not build your files with overprinting attributes. These attributes will often change the appearance of the final product. We do our best to catch overprinting issues before printing, but they are not always detected. If you have created your file with overprinting attributes, please contact us about your order. We are not responsible for incorrectly printed labels with overprinting attributes. You will be charged for the printed labels and any subsequent reprints.

How do I properly set up my typefaces and fonts?

A typeface is a the name of a family of fonts, such as Myriad, Avenir, or Verdana. Fonts are particular expressions of a specific typeface (often having their own files on your computer) such as: Myriad Regular, Avenir Light Oblique, or Verdana Bold. When submitting a file that is not flattened (files other than jpeg, tiff, bmp) it is required that you change all text to outlines or rasterize the text into the file. Font files can also be packaged and embedded in InDesign or other programs. We prefer that you convert to outlines or rasterize to ensure that there will be no delay in your order. The minimum printable font size for black text on a light background is 5-pt. The minimum font size for white text on a colored background is 7-pt bold. We have many font files on hand, but we ask that if you have a special typeface in your artwork, and you need us to make changes, please send the font file for that typeface as well.

Questions About Color Matching
Do you print PANTONE® colors?

To be clear: we do not print PANTONE® colors because we don’t use PANTONE specific inks.

However, we do offer a service to match PANTONE colors, which includes a fee based on the number of colors that we are asked to match. We start color matching by using CMYK inks to print all artwork on the custom labels. When necessary, we will use Orange, Violet or Green inks in an extended gamut to match certain color samples submitted or requested. We can match about 90% of the PANTONE Coated and Uncoated books.

Using specialized tools, we calibrate our printing to get as close as we can to submitted PANTONE requests. This process takes time to complete, so it automatically adds 1 business day per 5 colors that we are requested to match.

If we cannot match the specific color that you request, we will notify you by email or phone call.

All claims and guarantees made on this website are subject to our Terms of Use document.

What colors can you match?

We can match a lot of colors. Millions.

The more specific you are, the better we can meet your expectations. You can submit a series of PANTONE® color references or send us a physical sample to match. We have equipment that enables us to measure, calibrate and print according to samples of all kinds.

We utilize the CMYK inks in our press as well as recruiting some surly partners in Orange, Green or Violet inks. The mixture of inks can hit over 90% of the PANTONE coated and uncoated books and a lot of other color reference items.

Do you have an old label that you would like us to match? Send it in! We will do our best to get the colors to match so that it is too close to tell with the naked eye. All we need is about 1cm x 1cm area of solid color to get a read on the sample.

Here are some caveats: we have trouble matching florescent colors and metallic swatches (especially if desired on a non-metallic material). We also do not match gradients. It is too difficult to try and get every color value across a range to be perfectly matched as every press will print ink percentages differently in gradients.

All statements in this section are subject to the Terms of Use document.

Questions About Colors
What is Double Sided Printing?

Looking to print on both sides of a label? This option allows you to use one of our clear materials to print in such a way that the design can be seen from both sides. We print a layer of CMYK inks, then a layer of White ink, then another layer of CMYK inks. This works well for a lot of indoor and product applications. Look at our Beverages sample gallery for a couple of examples of what double sided printing can look like on bottles. Because all of our inks are semi-transparent, some light will bleed through the labels and high contrast text and graphic elements can sometimes be seen through the other side of the label. [See expedition water bottle label in Beverage gallery].

If you need to print double sided labels for use in high lighting conditions, or on doors or windows, we do have an option that is nearly 100% opaque. This is a more involved process, costs more, takes longer to produce, and is not directly available via our live pricing tool. You can call our Customer Experience Team at 877-277-4682 to request pricing and details.

What is full color (4/C)?

Digital printing is based on a 4 color process called CMYK. Full color means that we can combine all 4 inks to make millions and millions of colors. In fact, we can print as many colors as you would like in the same label run, without incurring fees for additional colors. Pretty sweet, huh?

When creating your files, be sure to create them using CMYK color mode. All files submitted as RGB color mode will be converted to CMYK, which may cause drastic shifts in the appearance of colors.

If you would like to guarantee accurate color reproduction, please build your files using the CMYK values from a PANTONE® Process Coated color guide. Printed colors are always different from what is represented on your monitor. Even PDF proofs are not an accurate representation of color. If color is crucial, please request a printed proof or select the Color Match option on Step 2 of the quote page, and specify the number of desired colors to match as well as the PANTONE® numbers to which they should be matched.

What's the difference between Full Color (4/C) and Full Color + White Ink (5/C)?

We want your labels and stickers to look as good as you do without making you be the printing expert. To help with that we have a simple set of 4 possible color options: Black Only, Full Color, Full Color + White Ink and Double Sided.

Full Color printing is our standard CMYK inks only. This works well on all of our white materials, like plastics, papers and vinyl.

Full Color + White Ink is our standard CMYK inks plus a white ink layer beneath the text and graphic elements that you wish to make opaque. Because our inks are semi-transparent, they will look normal on white materials, but on any other material they will reveal and be influenced by what is behind the inks.

Our website takes into account the type of material that you are ordering and will present the appropriate options. The materials that need white ink are: all clear materials, all metallic and hologram materials, and recycled Kraft paper. This is because the material is so different from white that the inks will be dramatically affected by the material color or the surface upon which you apply the labels.

We print white ink behind text and certain graphic elements that you choose. You can indicate this by submitting artwork that has a layer built in to show us where the spot white color will be printed. When you choose to put white ink behind important graphic elements and text, it causes the semi-transparent CMYK inks to appear opaque and legible. When you print only CMYK on one of these materials, it can be very difficult to read text or see detail in the design and images.

If you order on a clear, metallic or Kraft material, and do not want white ink printed at all, please leave a note in the Customer Comments section of the artwork upload page.

What is Black Only?

If you are looking for an economical way to print very basic labels and stickers, this is the option for you. Black only is exactly what it implies: we only lay down black (Key) ink. If you order this printing option, we will convert your artwork to grayscale if it is not already in that mode.

This option allows you to use any material and put the most basic version of your design into print. Black is our most opaque ink, so it works on all materials and does not require a white ink layer behind itself. We do recommend that if you choose to only print black ink on a metallic material, use our matte laminate to help the printing stand out. Also, if you are applying a clear label to a dark surface, keep in mind that contrast between text and background is a large part of what makes text legible.

Black Only printing is also a great way to convey a vintage/rustic or stark/modern feeling for your product or event depending on the material and design style of the label.

What is CMYK and what is RGB?

CMYK is the acronym of the four inks used in printing. It stands for Cyan, Magenta, Yellow, and Key (Black). When you combine all of those colors, you get a rich black color. Since print is seen as physical objects, it requires building artwork to be seen as physical (CMYK) colors. Regardless of how you build your artwork, it will always be printed as a physical object in CMYK colors.

RGB is the acronym of the three base colors that make up visible light. It stands for Red, Green, and Blue. When you combine all of those colors, you get a bright white.

Computer monitors operate based on visible light (RGB), not physical objects (CMYK), so you may notice a difference in how printed objects look compared to how they appear on screen. This is why we recommend building your artwork in CMYK mode so that you have the physical appearance in mind.

What is spot white ink?

For Frontier Label, spot colors are any color of ink that is not part of the basic CMYK color build. Spot white is a layer of white ink that is printed below the artwork on your label material. We then print your label design on top of the white layer. It is most often used with our clear and metallic materials to prevent text and certain design elements from being lost against the material because of the semi-transparency of the ink itself.

To set up a file with white ink, we suggest using Adobe’s Photoshop program. Create a spot channel called ‘spotwhite? and fill that channel according to where you want white ink to be printed. If you are unfamiliar with creating spot channels we are more than happy to add it for you. Most of the time we provide this service at no extra cost. We just need to know where you would like the spot white to be placed.

Please refer to our Terms of Use page for details about limitations and liability.

Questions About Designs & Variable Data
Does the "Grand Total of Labels" mean total quantity or quantity per label design?

The Grand Total of Labels means the total quantity of all labels printed regardless of design to printed at a certain size with certain product build characteristics.  If you have more than one label design, you will enter the grand total quantity for all labels in that size that you desire in Step 1, and then the number of label designs to be printed in that size in Step 2.

This allows you to gang your label orders together to save money. If you have seven different designs with 500 quantity per design; you would order a grand total of 3500 labels in Step 1 and 7 designs in Step 2.

Ganging your labels together only works if they all share the same build characteristics. You cannot combine labels of different sizes, materials or laminates into a single order. Likewise, you cannot combine new designs into an order that also contains previously ordered designs and still receive the reorder discount.

Can I combine some of my designs on to the same order?

As long as your labels are the same specifications (size, shape, material, laminate, color option), then you can definitely combine as many different label designs as you would like into one order, even if the products are different types and sizes. For example, your 10oz. and 16oz. coffee bag may have the same size label dimensions, but the text on the label indicates that they are for different weights of product.

Where it says ?Grand Total Quantity? above, make sure that you type in the total quantity that you are wanting for all of your label designs that are eligible to be combined; then, at the top of Step 2, specify how many different versions you have where it asks for number of label designs. This sort of ganging label designs together can save you a lot of money.

What is Variable Data?

How do I know if my order has variable data in it? Great question! If you have an area of your label design or that requires a piece of text, a number, a serial code or a barcode to change across your label run, you probably need variable data printing.

Here’s an example: if you have sequential or serialized data, like the numbers 00001-10000 to print on your labels in order on a set of rolls, you need variable data printing. This does not mean that you only need one of each. You could choose to print 6 copies of each serial number for quality control or inventory control.

Another example would be if you are hosting a workshop and need name tag stickers printed for each attendee, that list of names would require variable data printing. The names would be the dynamic or variable piece.

You can submit your list of data that needs to be printed in the form of an .xls or .csv file type so that we can program the run of labels. You can upload your spreadsheet right here in the quoter. If you don’t have a spreadsheet, please give us a call so that we can help you get the order placed properly.

Questions About Form Factors & Roll Direction
Are your labels produced on rolls or sheets?

Glad you asked! We produce all of our labels on rolls, but we have the option to finish them as individually cut labels after conversion.

Do you need them in stacks of 250? You can specify how many labels are stacked together for shipping or distribution. We will band the stacks together for easier shipping. If you choose to have your labels individually cut, this automatically adds 1 business day to the processing time.

Additionally, if you need a kit of labels on a sheet, give us a call to discuss special shaped die possibilities.

Can you put a specific amount of labels per roll?

Yes, you can request a certain amount of labels per roll.

You can leave requests for roll size (diameter of finished roll, or total number of labels) in the Customer Comment section of Step 3 of the Pricing Page. However, there may be additional charges associated with that request. You will receive at least 1 roll per design that you order. We charge $2.00 per additional core when you request more than 15 rolls above the standard of 1 roll per design.

Cores are the sturdy cardboard cylinders that we wrap the finished labels around for use and application.

All statements in this section are subject to the Terms of Use document.

Which roll direction should I select?

If you are not using a machine to apply the labels to your product, we recommend selecting ?Hand Applied.?

If you are using a machine, the roll direction you choose will be very important. Most machines have only one direction in which product can be moved across the label applicator section. Because of that, we recommend that you take time to verify what you need.

More than likely you will need to consult the machine manual, the company applying the labels for you, or call the machine manufacturer. We do have a roll direction guide image, but we will not tell you which roll direction to choose because that machinery is not our area of expertise anymore.

If you do require a certain roll direction, please be sure that you understand how the orientation of your label is impacted by the size that you choose. When it comes to labels on rolls, a 2″ x 4″ label is not the same thing as a 4″ x 2″ label.

If we are sending you a proof, we will let you know in the proof if we believe the size that you chose is incompatible with the roll direction that you chose. If so, we will often also let you know if we have a better size in stock, or if you would need to order a custom size.

What is the size of your diameter?

There are two potential diameters that could impact your label application process.

The total diameter for the roll of labels depends upon how many labels are ordered and a couple of other factors. Our standard maximum diameter is 13″. If you need a larger diameter, please call so that we can make special arrangements.

The inner diamter of the roll is standard for all of our rolls. We use industry standard 3″ cores, so that is as small as the rolls can possibly be. We do not have the ability to put labels on smaller cores at this time.

If you request a certain number of labels on a roll – the material you choose, how the designs are laid out for printing (how many fit on a frame) and the size of the labels will be factors in determining roll diameter. If you need a specific diameter, please leave us a comment during artwork upload or email us after the order has been placed.

Questions About Materials & Laminates
How long does your adhesive generally stick?

Our standard adhesive is on all but 2 of our materials. It is considered permanent when applied to hard, flat, clean, dry surfaces. Of course, if you choose the removable plastic material, the adhesive is not the same. Here are some guidelines and tips for best applying Frontier labels and stickers.

All of our adhesives are currently solvent based, not gum based. That means that they take some time to achieve maximum adhesion to the intended surface. We recommend using pressure to apply the labels and give them about 30 minutes set time for best results. This is especially important for any curved surfaces.

Hard surfaces will give the label the best chance of staying in place as the surface will not shift dimensions, which can stress the adhesive bond.

Flat surfaces allow even pressure to be applied to the label, and even pull on the adhesive bonds. The material is not intended for use on curved or tight radius surfaces. If you have a curved, rough, or tight radius surface to which you would like to apply the labels, please give them consistently applied pressure during the setup time if possible.

It is important for the surface to be clean and dry. If there are particles, oil, water or other substances on the surface, the label could try to adhere to that substance instead of the surface, resulting in the label dislocating. No one wants that.

Due to potential differences in storage conditions, we don’t make any guarantee for shelf life of unused labels. We do recommend that you apply them to the intended surface as quickly as you can.

All claims and perceived claims in this section are subject to the Terms of Use document available here.

What are the differences between your different material types?

Our white paper material is our most economical material.  It is a bright white and can be used in almost any indoor application. It is smudge-proof, but not waterproof. This is not a great choice for refrigerated or bath products.

Our Avon Classic Crest, Estate 4, Estate 9 and Recycled Kraft papers are not laminated, therefore they are not smudge-proof. These materials do have ?wet strength? to hold up if submerged in water. They provide a more natural and textured feel to the finished product. Often these materials are used for high-end or gourmet labels and stickers.

Our white plastic is our most popular material, and is more durable than our paper materials.  It is completely waterproof. This workhorse is great for any indoor applications and makes any product look great. This material has some a.k.a.’s like: White BOPP and Biaxially Oriented Polypropylene.

Our white vinyl is our thickest and most durable material.  We generally recommend this material for outside usage because it is able to withstand the weather. This material is great for indoor uses as well, like bath products, beauty products and a lot of other great products.

Our clear plastic and clear vinyl materials have the same characteristics as their white counterparts. The benefit of these is the ability to create stunning effects like stained glass, custom shaped print (only print what you want to be visible instead of ordering a custom die shape) or show off your product in clear packaging.

Our silver metallic materials can mimic the look of foil, or be used as an opaque cover-up label. One is paper and has the qualities of our white paper listed above, the other is a plastic with the qualities of our white plastic listed above. This also includes our rainbow hologram plastic. These materials can really set your label apart on a shelf.

Our other two environmentally friendly materials (recycled Kraft is 100% PCW friendly, too) are our recycled paper and Terraskin. The white recycled paper is also 100% PCW and Terraskin is the only fully waterproof eco-material. Terraskin is pretty wild – it is based on a calcium carbonate base, so its basically made of tiny rocks. That’s awesome.

All of these statements are suggestions and guidelines for usage, but are not guarantees or binding statements. Please refer to our Terms of Use for clarification of binding statements.

Can your material handle specific temperatures?

Our different materials and their adhesives have different ranges according to the combinations. Generally speaking, they can all be used in the temperature range of -10F to +160F.

For more specifics, please see the material spec list below.

White Paper

White Plastic

White Plastic Removable

White Vinyl

Clear Plastic

Ultra Clear Plastic

Clear Vinyl

Silver Metallic Paper

Silver Metallic Plastic

Rainbow Hologram Plastic

Avon Classic Crest

White Paper High Tack

Avon Classic Crest

Estate 4

Estate 9

Recycled Kraft

Recycled Paper

Terraskin

Questions About Ordering
What is your turnaround time?

We are running on an approximate 3 business day schedule right now. Orders that enter our system before 10:00am EST on a business day will begin processing that same day. If the order is placed after 10:00am, it will begin processing the following business day.

However, we do have an expedite option that removes 2 business days from the processing. If placed before 10:00am EST with no options or delays in approving any proof ordered, it will be produced and shipped that day.  Proofs, if ordered, must be approved by 2:00PM EST on the first day of processing. Keep in mind, that this processing type carries a $295.00 expedite fee per 10,000 quantity.

If you are placing an order as a pre-approved customer, there will be 1 additional processing day added to your order.

Is there any way you can push my order to the top?

Absolutely not! Haha, just kidding. We work on our orders based on the time that they come into our system. So, if you need your order to go out any quicker than our standard processing, we suggest choosing expedited processing for an additional $295 per 10,000 labels.

Can you help me place my order?

We would be more than happy to walk you through the ordering process. If for some reason you are unable to place your order online we can take the order by phone. Be aware this could add up to 1 business day to your turnaround time.

Can you help me with reordering a previous run of labels?

To reorder labels, please navigate to the Account section of our Web site by clicking the ?Login? button in the top-right corner of any page.
Log in with your email address and password.
If you have forgotten your password, simply click the button below the input box and follow the instructions provided.
Once you are logged in, you will see a page that displays the current jobs and job history.
If you want to place an exact reorder, you can click on an order in your history and open its details. You can then click ?Reorder? to place a replica order with all specifications, designs, quantities and options the same as last time.
If you want to only reorder certain designs, or reorder multiple designs from various previous orders, look for the images of label designs. There will be a selection of the most recently purchased label designs on the right side of the page.
If you don’t see the exact image of the label you want to reorder, click the ?More? button in the lower-right underneath the first label designs.
If necessary, search by file name, order number or design id.
Locate the thumbnail that you are wanting to reorder and click the ?Reorder? button.
In the window that pops up, fill in the quantity, delivery speed and proof type you desire.
Click ?Add to Cart.?
Repeat this process for as many designs as you would like to reorder.
When you are ready to proceed, click on the cart icon in the top right corner of the page.
If your cart is accurate, click ?Proceed to Checkout? and follow the steps to complete the checkout process.

Can you give me a price quote over the phone?

Yes! We would be happy to provide a price quote over the phone. For your convenience we also have instant online quoting at our Build Your Quote page.

How do I check on the status of my order?

To check the status of your order(s), please navigate to the Account section of our Web site by clicking the ?Login? button in the top-right corner of any page.
Log in with your email address and password.
If you have forgotten your password, simply click the button below the input box and follow the instructions provided.
Once you are logged in, you will see a page that displays the current jobs and job history.
Find the order(s) that you are interested in checking, and see what status is listed.
If the order says ?Waiting on Customer? please click in the order to find out why so that you can resolve this hold on your order and get it moving again.
If you still have questions, feel free to give us a call at 877-277-4682.

What is the minimum amount I have to order?

We actually do not have a minimum amount that you have to order!

However, you do need to know that your price per label is going to go down according to how many labels you order. We do have a nominal cost to printing anything. We recommend ordering at least 500 labels as a starting point for a good price per label, but you can order any number you want.

Can I combine some of my designs on to the same order?

As long as your labels are the same specifications (size, shape, material, laminate, color option), then you can definitely combine as many different label designs as you would like into one order, even if the products are different types and sizes. For example, your 10oz. and 16oz. coffee bag may have the same size label dimensions, but the text on the label indicates that they are for different weights of product.

Where it says ?Grand Total Quantity? above, make sure that you type in the total quantity that you are wanting for all of your label designs that are eligible to be combined; then, at the top of Step 2, specify how many different versions you have where it asks for number of label designs. This sort of ganging label designs together can save you a lot of money.

Questions About Our Labels
How long does your adhesive generally stick?

Our standard adhesive is on all but 2 of our materials. It is considered permanent when applied to hard, flat, clean, dry surfaces. Of course, if you choose the removable plastic material, the adhesive is not the same. Here are some guidelines and tips for best applying Frontier labels and stickers.

All of our adhesives are currently solvent based, not gum based. That means that they take some time to achieve maximum adhesion to the intended surface. We recommend using pressure to apply the labels and give them about 30 minutes set time for best results. This is especially important for any curved surfaces.

Hard surfaces will give the label the best chance of staying in place as the surface will not shift dimensions, which can stress the adhesive bond.

Flat surfaces allow even pressure to be applied to the label, and even pull on the adhesive bonds. The material is not intended for use on curved or tight radius surfaces. If you have a curved, rough, or tight radius surface to which you would like to apply the labels, please give them consistently applied pressure during the setup time if possible.

It is important for the surface to be clean and dry. If there are particles, oil, water or other substances on the surface, the label could try to adhere to that substance instead of the surface, resulting in the label dislocating. No one wants that.

Due to potential differences in storage conditions, we don’t make any guarantee for shelf life of unused labels. We do recommend that you apply them to the intended surface as quickly as you can.

All claims and perceived claims in this section are subject to the Terms of Use document available here.

Can your material handle specific temperatures?

Our different materials and their adhesives have different ranges according to the combinations. Generally speaking, they can all be used in the temperature range of -10F to +160F.

For more specifics, please see the material spec list below.

White Paper

White Plastic

White Plastic Removable

White Vinyl

Clear Plastic

Ultra Clear Plastic

Clear Vinyl

Silver Metallic Paper

Silver Metallic Plastic

Rainbow Hologram Plastic

Avon Classic Crest

White Paper High Tack

Avon Classic Crest

Estate 4

Estate 9

Recycled Kraft

Recycled Paper

Terraskin

Can you make a magnet/woven label/hang-tag?

We currently only produce pressure sensitive (adhesive backed) labels and stickers on papers and films.

Are your labels safe for food products?

Our labels are rated for indirect-contact use with food packaging. That means that you can apply our labels to any packaging that contains food items or products, but not to the food itself.

Questions About Pricing & Fees
How much will shipping cost?

You can get an estimation of shipping cost based on the zip code of your delivery address with our quote system.

We are unable to determine the exact cost of shipping until you enter your exact shipping address. There are some factors that can cause the price of final shipping and the estimation to vary slightly. The first is if you are shipping to a residential address and did not check that in your estimation. The second is that some zip codes may contain rural or harder to reach addresses that would increase the price of delivery.

Your shipping cost will be accurately quoted on the page directly following the page where you input the billing information and the shipping address. All available shipping options will be listed with their exact prices.

Not all delivery options are available to every address, or every day of the week.

For international shipments, there may be duties and fees which are the sole responsibility of you or the recipient (if different).

All statements in this section are subject to the Terms of Use document.

Can you give me a price quote over the phone?

Yes! We would be happy to provide a price quote over the phone. For your convenience we also have instant online quoting at our Build Your Quote page.

Is the price from your website correct?

The price you receive from our online instant quote is correct. However, this price does not include the shipping charge, which will be quoted to you as you checkout.

Are you offering any discounts at this time?

Please check our blog or social media accounts for any current discounts or other opportunities to save. As always, feel free to give us a call to check on what is available.

Can you invoice us for the amount?

We offer NET-30 terms to a few customers who have met a set of criteria. If you believe you qualify and need to order on terms, give us a call at 877-277-4682.

Do you have any setup or plate fees?

None. We don’t charge artwork setup fees because our equipment doesn’t cause traditional registration errors that require additional time and money from you.

As a digital printer, we don’t even use plates. We have a unique printing process that electronically generates ink images on-the-fly, with no need for a physical plate (thus no fee!).

How much does it cost for a custom die?

Sometimes we do not have a particular size or shape in stock that you need to order. In that case, you will need to order a custom die to cut labels in that specific size and shape.

All standard shaped (rectangle, circle, square, oval) dies have a $175.00 fee. All special shaped dies have a $350.00 fee. This is a one-time fee in order for us to get the die machined and shipped to us. Once we have it, it will be part of our regular stock of dies.

When you order a custom die size, you will automatically add 2 business days to your processing time. That means our standard 3 business day processing would automatically turn into 5 business day processing.

Questions About Proofing & Processing
What's the difference between an electronic and press-printed proof?

An electronic proof has a $10.00 fee, and that is when our prepress department takes a look at your artwork and makes sure that the bleed area and safe zone are set up correctly, and that the color mode (CMYK) is set before printing. We will then send you a PDF attachment in an email, from our website, showing you exactly what the shape, position and layout will look like before production. This form of proof is not color accurate to the printed version because a screen or monitor will never look fully accurate, even when calibrated. We then have to receive your approval before we can send your order to the press to be printed.

 A press-printed proof has a $95.00 fee that includes setting our press up to run a sample sheet of the exact images at full size and with proper material and lamination options. Once produced, we ship it out via UPS for next day delivery. We recommend a press-printed proof if exact color is very important for you.

 

What is your turnaround time?

We are running on an approximate 3 business day schedule right now. Orders that enter our system before 10:00am EST on a business day will begin processing that same day. If the order is placed after 10:00am, it will begin processing the following business day.

However, we do have an expedite option that removes 2 business days from the processing. If placed before 10:00am EST with no options or delays in approving any proof ordered, it will be produced and shipped that day.  Proofs, if ordered, must be approved by 2:00PM EST on the first day of processing. Keep in mind, that this processing type carries a $295.00 expedite fee per 10,000 quantity.

If you are placing an order as a pre-approved customer, there will be 1 additional processing day added to your order.

Is there any way you can push my order to the top?

Absolutely not! Haha, just kidding. We work on our orders based on the time that they come into our system. So, if you need your order to go out any quicker than our standard processing, we suggest choosing expedited processing for an additional $295 per 10,000 labels.

How long does it take for ground shipping to a specific location?

We are based in Greenville, SC, so closer locations have a shorter travel time with UPS.

Click on this link for a color coded map that shows how many days it will take to get to a specific location. Enter the zip code 29615 and click ?Submit.?

How much will shipping cost?

You can get an estimation of shipping cost based on the zip code of your delivery address with our quote system.

We are unable to determine the exact cost of shipping until you enter your exact shipping address. There are some factors that can cause the price of final shipping and the estimation to vary slightly. The first is if you are shipping to a residential address and did not check that in your estimation. The second is that some zip codes may contain rural or harder to reach addresses that would increase the price of delivery.

Your shipping cost will be accurately quoted on the page directly following the page where you input the billing information and the shipping address. All available shipping options will be listed with their exact prices.

Not all delivery options are available to every address, or every day of the week.

For international shipments, there may be duties and fees which are the sole responsibility of you or the recipient (if different).

All statements in this section are subject to the Terms of Use document.

Can you ship to more than one location?

We are glad to ship your custom labels and stickers to multiple locations. If that is requested, we will need those locations sent to us in writing (email or in the Customer Comments section of the artwork upload page) so that we can accurately ship them. We don’t have a place for entering multiple shipping locations in the standard checkout process. If shipping to multiple locations incurs additional costs, we will contact you and need payment of the difference before we ship the labels.

Do you ship internationally?

We can ship internationally. We use UPS to ship all of our labels and stickers. For international shipments, there are often duties and taxes payable to UPS upon receipt. Frontier Label is not responsible for paying any duties or taxes for international shipments requested by our customers. We do not use any other international carriers.

Can you ship sample packs internationally?

Yes, we can ship sample packs internationally. We use USPS for shipping sample packs internationally so there is no way to track it properly.

 

Can I change my shipping address?

Yes, you can change your shipping address. We will need your order number, full name, and the current shipping address to verify the authority to change the order details. Make sure that we receive the new receiver’s name and the shipping address to be updated.

Can I upgrade my shipping on an existing order?

Yes, you can.  If your order has not yet shipped, we can alter your shipping method to meet the schedule you would like. If your order has shipped, we cannot upgrade the method.

To upgrade we will calculate the additional cost and inform you of what you would owe. We will need to receive payment for that difference before we ship the labels for you.

Questions About Quantity
What is the minimum amount I have to order?

We actually do not have a minimum amount that you have to order!

However, you do need to know that your price per label is going to go down according to how many labels you order. We do have a nominal cost to printing anything. We recommend ordering at least 500 labels as a starting point for a good price per label, but you can order any number you want.

Does the "Grand Total of Labels" mean total quantity or quantity per label design?

The Grand Total of Labels means the total quantity of all labels printed regardless of design to printed at a certain size with certain product build characteristics.  If you have more than one label design, you will enter the grand total quantity for all labels in that size that you desire in Step 1, and then the number of label designs to be printed in that size in Step 2.

This allows you to gang your label orders together to save money. If you have seven different designs with 500 quantity per design; you would order a grand total of 3500 labels in Step 1 and 7 designs in Step 2.

Ganging your labels together only works if they all share the same build characteristics. You cannot combine labels of different sizes, materials or laminates into a single order. Likewise, you cannot combine new designs into an order that also contains previously ordered designs and still receive the reorder discount.

Can I combine some of my designs on to the same order?

As long as your labels are the same specifications (size, shape, material, laminate, color option), then you can definitely combine as many different label designs as you would like into one order, even if the products are different types and sizes. For example, your 10oz. and 16oz. coffee bag may have the same size label dimensions, but the text on the label indicates that they are for different weights of product.

Where it says ?Grand Total Quantity? above, make sure that you type in the total quantity that you are wanting for all of your label designs that are eligible to be combined; then, at the top of Step 2, specify how many different versions you have where it asks for number of label designs. This sort of ganging label designs together can save you a lot of money.

Questions About Shapes & Sizes
What size do I need to order?

Our equipment and tooling accommodate labels of more than 1300 different sizes. Couple that with our high quality printing, which allows you to print very small labels without sacrificing detail or legibility, and you have a pretty incredible set of possible custom labels or stickers. See the next question for more information about maximum and minimum sizes.

So how do you determine the best size for your product? If you need help determining the correct size label for your packaging follow our step-by-step instructions in the image below.

How to find the correct size for your custom label.

What are your minimum and maximum print sizes?

Great question! We have a minimum print size of 0.5″ x 0.5″. Although we do have some specialty sizes that are smaller than that, we do not recommend printing any text or designs below this size. Solid color labels or stickers are our recommendation for very small sizes.

Our maximum print size is 12″ x 18.75″. We have a press that can print very high detail levels, and, for files that are this large, you may need to think about submitting your artwork through an FTP or file sharing service like box.com or dropbox.com.

Does my artwork have to be the exact size that I ordered?

We highly recommend submitting artwork that is sized properly to fit the exact dimensions of your finished label, plus the required bleed (0.0625? on all sides). For example: a 2″ x 4″ rectangle should have artwork set up to have art board or canvas dimensions of 2.125″ x 4.125″, so that bleed is incorporated. If you submit artwork that is not properly sized, we would be happy to adjust it for you, but you may incur artwork help fees. Please call us with any additional questions on this subject.

Can I order a die with a cutout in it?

Absolutely! We can work with our die manufacturer to produce tools that can cut out just about any shape you can imagine. We currently have several dies with cutouts.

How much does it cost for a custom die?

Sometimes we do not have a particular size or shape in stock that you need to order. In that case, you will need to order a custom die to cut labels in that specific size and shape.

All standard shaped (rectangle, circle, square, oval) dies have a $175.00 fee. All special shaped dies have a $350.00 fee. This is a one-time fee in order for us to get the die machined and shipped to us. Once we have it, it will be part of our regular stock of dies.

When you order a custom die size, you will automatically add 2 business days to your processing time. That means our standard 3 business day processing would automatically turn into 5 business day processing.

Blog

Label experts writing about labels

It’s actually a lot more interesting than it sounds. At the Frontier blog, we talk about trends in label production, cool new label innovations, label conventions… OK, are we the only ones getting excited here?